TMSS FAQ

1. Entire network result will never be "Risk Free".

2. If user sets incorrect DNS setting for router, parental controls will not work.

3. If router's web server does not use port 80, TMSS service will not work.

4. The scanning result will be sent to default gateway.

5. If the client is in exception list but router reboots, web console will not display this client.

6. Downloading Internet Security (27MB) will cost much time.

7. VA did not localized into DE and FR.

8. If user has proxy, only http(port:80) will be redirected to Dashboard web site.

9. When upgrading ActiveX, it prompts to ask user to reboot.

10. S trange characters are displayed at detailed scanning result (win98 SE).

11. IE 5.0 treats our ActiveX as an expired components.

12. TMSS will not update the client information before DQM time out reaches.

13. If port 40116(UDP) is used by another program, discovery would be failed.

14. When Box's client table is full, new client is not allowed to access internet.

15. Redirected page will be blocked by google's tool & XP sp2.

16. Script error when using IE5 to view other client's report.

17. If user register his name in Chinese , it won't be shown in the verification mail, and become ??? instead.

1. Entire network result will never be "Risk Free".

If user has TIS installed and updated, the status is "Low Risk"

-> entire network status will never be "Risk FreeĦ§

2. If user sets incorrect DNS setting for router, parental controls will not work.

Router needs the DNS setting to query ASP server for URL rating.

3. If router's web server does not use port 80, TMSS service will not work.

Reproduce steps :

1. change the port of web server from 80 to 8080 at router's web console (if the router support this function)

2. TMSS service will not work with this router since the expected port 80 does not response

4. The scanning result will be sent to default gateway.

If our network topology is using multiple routers,

e.g. ADSL-----TMSS router------ router2(default gateway)------PC

It will assume that the default gateway is the TMSS router. In hence, data will not go to the true TMSS router.

5. If the client is in exception list but router reboots, web console will not display this client.

Until it has first http traffic via router.

6. Downloading Internet Security (27MB) will cost much time.

When user clicks the "Start Download & Install" button, he has to wait for about 30 minutes with 512kbps ADSL to see the security warning message pops up.

7. VA did not localized into DE and FR.

Now we only have VA XML file in English.

8. If user has proxy, only http(port:80) will be redirected to Dashboard web site.

If user has to setup a proxy to connect to internet, the proxy must use port 80. So TMSS router can redirect to Dashboard web server.

9. When upgrading ActiveX, it prompts to ask user to reboot.

It is caused by IE's behavior that will prompt users to reboot the computer, so that the updated ActiveX Control can be actually installed.

The reboot message is from system. However, New ActiveX Control is still useable. Although users don't reboot, the reboot message will keep prompting until users restart IE or reboot the machine.Users can restart IE to complete the updating process.

10. S trange characters are displayed at detailed scanning result (win98 SE).

Due to the Win9X don't support Unicode, and the tmvainfo.xml use utf8 format to describe the messages.

11. IE 5.0 treats our ActiveX as an expired components.

12. TMSS will not update the client information before DQM time out reaches.

If client installed TIS or updates pattern, TMSS will not get those information into client-info because TMSS will not send DQM to query client status before DQM time(30 mins) out reach.

13. If port 40116(UDP) is used by another program, discovery would be failed.

14. When Box's client table is full, new client is not allowed to access internet.

15. Redirected page will be blocked by google's tool & XP sp2.

Google's tool will block any "pop up" window by default.

Windows XP sp2 will release at 8/04/2004 that it will also block the pop up window TMSS 1.0 introduced.

16. Script error when using IE5 to view other client's report.

No error happens if running IE version 5.5 or later.

17. If user register his name in Chinese , it won't be shown in the verification mail, and become ??? instead.

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