Debug PPPoE Connection

The P-334WH supports traces when there is problem to connect your ISP using PPPoE protocol. Please follow the procedure below to collect the trace for our troubleshooting.

1. Remove the LAN cable attached on the P-334WH
2. Enter SMT using console port
3. Enter Menu 24.8-CI command mode
4. Type the following commands:

- sys trcp sw on (turn on packet trace)
- sys errctl 3 (save crash information and make system enter debug mode after the crash)
- poe debug 1 (turn on pppoe debug)
- dev dial 1 (dial remote node 1)

5. After all, if the P-334WH crashes and you can do nothing, please send the above log back to us.
6. If the P-334WH crashes and you are able to enter commands, please type 'atds' in debug mode to dump the log and send the log to us.
7. If the P-334WH does not crash but just can not dial out, please capture the following further log and send us the log.

- sys trcp sw off (turn off packet trace)
- sys log disp i (capture system error log)
- sys trcp parse (parse the trace in detail)

Example- A trace with system crashes

`ras``> sys trcp sw on`
`ras``> sys errctl 3`
`ras``> poe debug 1`
`ras``> dev dial 1`
`Start dialing for node <GPMI>...`
`poeNetCmdExe``: chann poe0 event x420`
`poeChannDial``: start session, peer<GPMI>`
`bdcastInit``: pch poe0`
`poePut1SrvcName: '' len 0`
`host-uniq 31303030 len 4`
`putPoeHdr``: ver 1 type 1 code x09 sess-id 0 len 12(x000C)`
`bdcastSendInit``: l1.pktTx() failed, pch poe0 ch enet0`
`poePut1SrvcName: '' len 0`
`host-uniq 31303030 len 4`
`putPoeHdr``: ver 1 type 1 code x09 sess-id 0 len 12(x000C)`
`### Hit any key to continue.###`
`$$$ DIALING dev=6 ch=0..........`
`poeI``/C: ver 1 type 1 code x07 sessId x0000 len 274(x0112)`
`poeCtrlI``/C: pkt len 274`
`poeGetTags``()`
`service-name`
`service-name telstra`
`service-name bpa`
`service-name iprimus`
`service-name pacificinternet`
`service-name integrationisp`
`service-name bpa-dev`
`service-name bpa-sif`
`service-name telstrarna`
`service-name gpmsystems`
`service-name cmux`
`service-name launceston-broadband`
`service-name vivanet`
`service-name n1234567k00`
`service-name bigpond`
`service-name n7061992k`
`service-name n3068223k`
`service-name n2155202k`
`service-name n7061995k`
`AC-name vet1-exhibition-bsn-1`
`host-uniq 31303030 len 4`
`PADO recv'd, chann enet1`
`procPADO``: for poe chann poe0`
`Chann` `poe0 sending request`
`poePut1SrvcName: '' len 0`
`host-uniq 31303030 len 4`
`putPoeHdr``: ver 1 type 1 code x19 sess-id 0 len 12(x000C)`
`Undefined Address : 0xE3F045C4`
`Undefined Data : 0x56FF54FF`
`r0= 0xE3F045C4 r1= 0x0001FFC0 r2= 0x000000E5 r3= 0x56FF54FF`
`r4= 0xE3F045C4 r5= 0xE5BDBFEC r6= 0x0001C468 r7= 0x60000093`
`r8= 0x00000000 r9= 0xE3550000 r10=0xE3550000 fp= 0x00000000`
`r12=0x56FF54FF sp= 0x0001EDBC lr= 0x00004F64 pc= 0x00013954`
`00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F`
`e5bdbfe0: e2 8f 00 06 e5 d5 20 06 e5 d5 20 0a e5 d5 20 0e ...b...f...j...n`
`e5bdbff0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc000: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc010: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc020: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc030: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc040: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc050: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc060: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc070: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc080: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc090: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc0a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc0b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc0c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc0d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`e5bdc0e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n`
`Bootbase` `Version: V1.12 | 1/27/2000 11:00:09`
`RAM: Size = 4096 Kbytes`
`FLASH: Intel 8M`
`RAS Version: V3.20(M.01)b2 | 8/18/2000 14:05:08`
`Enter Debug Mode`
`atgo`
`Bootbase` `Version: V1.12 | 1/27/2000 11:00:09`
`RAM: Size = 4096 Kbytes`
`FLASH: Intel 8M`
`RAS Version: V3.20(M.01)b2 | 8/18/2000 14:05:08`
`Press any key to enter debug mode within 3 seconds.`
`............................................................`
`initialize ch =0, ethernet address: 00:a0:c5:e1:ee:d8`
`initialize ch =1, ethernet address: 00:a0:c5:e1:ee:d9`
`Press ENTER to continue...`
`Enter Password : XXXX`