An Agent is a human being who works with the system. User would be an alternative term.
Geeks: Of course a script could act like an agent. Feel free to do so!
No, but we developed it on a SuSE Linux and frankly we did not do much testing on a Redhat, Debian, ...
But we will provide additional installation informations on http://www.otrs.org/. And we are more that happy to recieve some feedback from you about how you installed OpenTRS on other platforms.
Please be aware of the fact that you are dealing with a beta-version. New versions are anounced on http://www.otrs.org/. But never the less it is quite a stable system and you shouldn't run in any trouble. But we can not guarentee it!
We suggest an IBM OS/390. *SCNR* ;-)
Some of our test enviroments are Pentium II 300 with 64 MB RAM and they do a pretty good job. Of course the more RAM and the faster the CPU the better.
This is depending on the hardware and the enviroment you are using. At the moment OpenTRS is a one box system. With little work you can set up a webserver-cluster and you can split the database to a seperate box. We are planing to support some sort of clustering mechanism. But this is not the highest priority for the development.
At the moment we only support MySQL as a database. Frankly we do trust in a MySQL as much as in a DB2 (for this application). Anybody how is willing to send some time to port it to other databases is more than welcome to the OpenTRS team!
Theoraticly yes, but we are not the big windows gurus and haven't ever tried to set up a Windows box with an Apache, Perl and MySQL.
Do not panic!
We tried our very best to make a simple and smooth installation procedure. But of course as with any old style open source project we know how to install our software and sometimes we forget to update our documentation. Please do not hesitate do send us an e-mail!!!
Welcome! Anybody who is willing to help us and has the time is more than welcome. Please send us an e-mail.
We can not help you. Sorry.