Chapter 5. Troubleshooting

Table of Contents
General problems with OpenTRS on SuSE Linux
General problems with OpenTRS on other distributions (e.g. Redhat)
Problems with Apache
Problems with MySQL

We split this section into different parts per distribution. Of course you can set up your own system with your own linux system. But please understand that we can not provide any support for that. OpenTRS is much to complecated and has to many links to other components of the system that we are lucky to have access to mechanisms like RPM. We will try to support as many platforms as possilbe but time is a valuable resource. ;-)

General problems with OpenTRS on SuSE Linux

The very first step should be a visit to http://www.suse.de/de/support/download/updates/ which is the page where you can find the latest patches and updates for your SuSE Linux. Please check especialy for fixes about Apache, MySQL, Perl and of course OpenTRS. YaST2 users should be able to use the Yast Online Update mechanism. Otherwise download the rpm files and install them with rpm -Uvh foo.rpm

The second step should be a visit to the OpenTRS Homepage. We will provide the very latest fixes and howtos there.

The third step is writting an e-mail to the developer team of OpenTRS. We will be more than happy to provide you with any support you need.