The default installation will accept e-mails to the e-mail address <otrs@localhost>. This is good to start a little playing. Use your favorate e-mail client and send an e-mail to this address (of course you have to be on this system). Or you can have a look in the admin section of OpenTRS to add different e-mail addresses like <info@foo.org>. But please take care that these e-mails will be delivered to the local otrs account! In case you are not familiar with the configuration of your sendmail or postfix have a look in the man-pages or send an e-mail to the mailinglist <otrs@otrs.org>.
Config of sendmail in SuSE Linux
Ok, ok, ... we show you a simple example. Lets presume you have a plain SuSE Linux installation with sendmail as a default Mail Transfer Agent and you want to set up a OpenTRS e-mail account for the e-mail address <info@example.com>. All you have to do is to add a line to your /etc/mail/virtusertable file.
# /etc/mail/virtusertable # # Description: # # A domain-specific form of aliasing, allowing multiple virtual # domains to be hosted on one machine. # # Examples: # #info@foo.com foo-info #info@bar.com bar-info #joe@bar.com error:nouser No such user here #jax@bar.com error:D.S.N:unavailable Address invalid #@baz.org jane@example.net # info@example.com otrs support@example.com otrs |
That's it (we actually added a second e-mail address with the name <support@example.com>! You have to run SuSEconfig.
skywalker:~ # SuSEconfig Starting SuSEconfig, the SuSE Configuration Tool... Running in quick mode. Reading /etc/rc.config and updating the system... Executing /sbin/conf.d/SuSEconfig.aaa_at_first... Executing /sbin/conf.d/SuSEconfig.hostname... Executing /sbin/conf.d/SuSEconfig.inittab... Executing /sbin/conf.d/SuSEconfig.pam... Executing /sbin/conf.d/SuSEconfig.sendmail... Rebuilding /etc/mail/virtusertable.db. Executing /sbin/conf.d/SuSEconfig.ypclient... Finished. |
Reload sendmail (just to be sure).
skywalker:~ # rcsendmail reload Reload service sendmail done |
Now all incoming e-mails to info@example.com will be delivers to the local user otrs.
Every e-mail to the user otrs will be handled by the procmail-rule of otrs which pipes the e-mail to the system. You will find the e-mail in the RAW queue.