B.2 Error Codes

Under some circumstances, you may see the following error codes. (Some additional error codes are not listed because they indicate failures which are not user resolvable.)

Code: RC=1

Meaning : The Primary agent did not respond to a RAIDWatch Manager command before timeout.

What You Can Do : Check your network environment to determine whether or not the Primary agent is available. Use a "ping" utility to see if the server exists on the network.

Code: RC=2
Meaning : The Primary agent did not understand the last RAIDWatch Manager command.

What You Can Do : Please check the firmware version of controller to see if it is compatible with your version of RAIDWatch. RAIDWatch currently only works with firmware versions 2.23 or 3.11 and higher. You should also contact your technical support engineer.

Code: RC=3
Meaning : Exception error detected

What You Can Do : Check that the versions of RAIDWatch Manager, Primary agent, and Secondary agent are compatible. You should also contact your technical support engineer.

Code: RC=7
Meaning : RAIDWatch didn’t find the RAID controller.

What You Can Do : Check if the Secondary and Primary are running on their respective servers; also check if the RAID controller that RAIDWatch wants to control has failed. (The Secondary agent on the host might be functioning, but the RAID controller it relates to has failed.)

Code: RC=9
Meaning : The Primary or Secondary agent is not running, or one or more servers is down.

What You Can Do : Restart the suspect servers and all related RAIDWatch agents.


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