Chapter 10. Customer (min. OTRS 1.1)

Table of Contents
How it works
Customer User Backend
Customer Auth Backend
Customize Customer Self Registration

OTRS is able to deal with various pieces of customer information (i.e. login, email, phone). This information can be shown in the Agent-Interface and can be used for the Customer-Interface (users and auth).

How it works

The used/shown customer information is freely configurable (see backend), but there are three required options: UserLogin, UserEmail and UserCustomerID.

Agent-Interface

If you want to show the customer user information (e. g. company, name, email, ...) in your Agent-Interface use the following config options.
    [Kernel/Config.pm]
    # ShowCustomerInfo*
    # (show customer user info on Compose (Phone and Email), Zoom and Queue view)
    $Self->{ShowCustomerInfoCompose} = 1;
    $Self->{ShowCustomerInfoZoom} = 1;
    $Self->{ShowCustomerInfoQueue} = 0;
    [...]

Admin-Interface

Edit your customer user information via the Admin-Interface (http://yourhost/otrs/index.pl?Action=AdminCustomerUser).

Customer-Interface

The customer information for the Customer-Interface (http://yourhost/otrs/customer.pl) is used for the login and auth.