# -- # INSTALL-1.1.ITSM description of OTRS::ITSM 1.1 # Copyright (C) 2003-2008 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 2.2 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 2.2 framework. Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages11/ -GeneralCatalog -LinkObject2 -ImportExport -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMService -ITSMTicket -ITSMConfigItem -ITSMLocation -ITSMStats 2. Installation OTRS::ITSM 1.1 ------------------------------ a) Login to your OTRS 2.2 installation with admin permissions. c) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) LinkObject2 3) ImportExport 4) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 1.1 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need install the following packages via package manager. 5) ITSMService 6) ITSMTicket 7) ITSMConfigItem 8) ITSMLocation 9) ITSMStats 3. Intro -------- New icons in the navigation bar will be shown (ConfigItem, Service, Location) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Packages ======== OTRS::ITSM 1.1.3 (2008/08/25) - OTRS 2.2.8 is required ----------------------------------------------------------------- GeneralCatalog 1.1.3 (md5sum 12ba813ac7ad71fd45d8f2f0686b4069) ImportExport 1.1.3 (md5sum 0e15cb7818fac232bc89774882bfef0c) ITSMConfigItem 1.1.3 (md5sum 03872d09ff110e3ad18f9fa522050d98) ITSMCore 1.1.3 (md5sum f2eb7d2f7c74b4b74ab52700c483fa13) ITSMLocation 1.1.3 (md5sum 820ac07e5d63f96888d2ea1ac07aed7a) ITSMService 1.1.3 (md5sum c14a6386ed062e1e4ece3a4588ab8ce6) ITSMStats 1.1.3 (md5sum 43cff6bbdf06c67f475b5d4db7b65fc2) ITSMTicket 1.1.3 (md5sum 7031a5e8a6d45a512c4cb6da78afc8cb) LinkObject2 1.1.3 (md5sum de84c9cf33435ff3e3620394ea803d55) OTRS::ITSM 1.1.2 (2008/06/04) - OTRS 2.2.7 is required ----------------------------------------------------------------- GeneralCatalog 1.1.2 (md5sum 3371f1867240c7a2162d8d9e19883a5b) ImportExport 1.1.2 (md5sum c4f96ceae8ebe27f6e20f134fbbd3299) ITSMConfigItem 1.1.2 (md5sum 1e498f68a59c4ffbf96db16a48a22a05) ITSMCore 1.1.2 (md5sum 13cb0a7b3f12539c533681ccf7617819) ITSMLocation 1.1.2 (md5sum 1968fdd625825b47b746ca0b33a0cc2f) ITSMService 1.1.2 (md5sum 39d60f91c838c3de2441c2b3f87ec7c5) ITSMStats 1.1.2 (md5sum d42dd2445b731c01b5ad3ca19703a68e) ITSMTicket 1.1.2 (md5sum 9fab5d18f88e9d2429b615b99ba66b82) LinkObject2 1.1.2 (md5sum 146ab17300be1e21bc6f510c44f0fe2d) OTRS::ITSM 1.1.1 (2008/05/05) - OTRS 2.2.6 is required ----------------------------------------------------------------- GeneralCatalog 1.1.1 (md5sum 0d5c42d53219d4428e8acf782786046b) ImportExport 1.1.1 (md5sum be7abc5a3b4c3156f56b91eb08e2b3ae) ITSMConfigItem 1.1.1 (md5sum 2818f309b7b3c760f2880c96e81f0f54) ITSMCore 1.1.1 (md5sum 103184432a5c8bc8d81a7624138663f7) ITSMLocation 1.1.1 (md5sum da8916d0d276f9e86e9a627b179b067b) ITSMService 1.1.1 (md5sum fc2c46fcbac53d035bbc59a2f02186da) ITSMStats 1.1.1 (md5sum 4d25d9b247a460648b094905fc6aa296) ITSMTicket 1.1.1 (md5sum 4bc43a6c5112f43d3b1d195d1aac411c) LinkObject2 1.1.1 (md5sum 012331a1a5acf690060d8df4fb9e2395) OTRS::ITSM 1.1.0 rc1 (2008/04/24) - OTRS 2.2.6 is required ----------------------------------------------------------------- GeneralCatalog 1.0.95 (md5sum 019357594a2f28e18f33590ece26a0fc) ImportExport 1.0.95 (md5sum 06a977ce9e636eb86bd9dc162c3aaeca) ITSMConfigItem 1.0.95 (md5sum 7441888bd8895b7587cec7d1e6223cd0) ITSMCore 1.0.95 (md5sum 91196f6c9909be7c12016f4c3ed26fe5) ITSMLocation 1.0.95 (md5sum 65fd8470fd1310b9960e5c54ab48ae6f) ITSMService 1.0.95 (md5sum 0c74c2eec0a93c7bb1507d999f9ceb90) ITSMStats 1.0.95 (md5sum 0000dde076ea82e95e78ad5ceb0812fa) ITSMTicket 1.0.95 (md5sum 6f8e8808e80374bfb8e66a40853cd7eb) LinkObject2 1.0.95 (md5sum c879a510b6db2b408e676c3f1d6b3ec5) OTRS::ITSM 1.1.0 beta4 (2008/04/14) - OTRS 2.2.6 is required ----------------------------------------------------------------- GeneralCatalog 1.0.94 (md5sum 39194a75d555d624a5aa3ac13130fefe) ImportExport 1.0.94 (md5sum 817981fb0b942a52c33c93adf28ae164) ITSMConfigItem 1.0.94 (md5sum e1df4471881a359c193ac890f1a7a758) ITSMCore 1.0.94 (md5sum abd59e3f64b5554c7eb24258d16e1ac2) ITSMLocation 1.0.94 (md5sum 311c03dab48e122a6283a850ecc8a18f) ITSMService 1.0.94 (md5sum 4ad17c2302685f7129cb08e886ef2324) ITSMStats 1.0.94 (md5sum ec375f748e69112e1e249254da06abdd) ITSMTicket 1.0.94 (md5sum 611034baf5933f4491143b7b3dd3c571) LinkObject2 1.0.94 (md5sum 33bd73fcc238d1ec93e653ce9c596207) OTRS::ITSM 1.1.0 beta3 (2008/03/31) - OTRS 2.2.6 is required ----------------------------------------------------------------- GeneralCatalog 1.0.93 (md5sum b603b560d6f0ab8e917d5aab71723ea8) ImportExport 1.0.93 (md5sum 1b6c398fb9b2e9283399b79e42da2deb) ITSMConfigItem 1.0.93 (md5sum a108d3c5556db640bb7f194b8f30d67a) ITSMCore 1.0.93 (md5sum de3e7950daaa3383f477034a9ee7c907) ITSMLocation 1.0.93 (md5sum 90ebc713db614a077eb9a50ee60a56e2) ITSMService 1.0.93 (md5sum 1e7f5cee5fc374597b4fa2be47c893af) ITSMStats 1.0.93 (md5sum 54cf91d9bd50c8acf74e7bd1fe6ebaf4) ITSMTicket 1.0.93 (md5sum 0bd8af65c9bb3a344b1cb32095a4f164) LinkObject2 1.0.93 (md5sum ac0fa833773656caf0826f978c2dcc98) OTRS::ITSM 1.1.0 beta2 (2008/03/17) - OTRS 2.2.5 is required ----------------------------------------------------------------- GeneralCatalog 1.0.92 (md5sum 1cf5ae9b0d01c69efab02c98161e6a70) ImportExport 1.0.92 (md5sum 259a53680ce41f919c625210b8bbe915) ITSMConfigItem 1.0.92 (md5sum 6d343ea81d8f534d46c7f6c6fc5a43a6) ITSMCore 1.0.92 (md5sum c70197e0a68324a305cdb720b2b71a58) ITSMLocation 1.0.92 (md5sum ed952be5b892c081ca0e27908937d383) ITSMService 1.0.92 (md5sum f13e2015315e14f8c257de1675f71c94) ITSMStats 1.0.92 (md5sum 31ab2c956d88a31ce7609326befe73a1) ITSMTicket 1.0.92 (md5sum 6a55df6bfd638f544fad894be6e84f7c) LinkObject2 1.0.92 (md5sum a502fd7c9bc717c5b6d487c0d53b8a89) OTRS::ITSM 1.1.0 beta1 (2008/02/28) - OTRS 2.2.5 is required ----------------------------------------------------------------- GeneralCatalog 1.0.91 (md5sum 5d174d26dfbf33f64f327075434b7c78) ImportExport 1.0.91 (md5sum 4736db60dd6970f8829551fac54147f0) ITSMConfigItem 1.0.91 (md5sum b910efe007a894af7d7e6630bb16bb8d) ITSMCore 1.0.91 (md5sum 92545cf17bd3236309e392d60155ee45) ITSMLocation 1.0.91 (md5sum cf0c8a6500ebcef42bcce27b90f7ff7f) ITSMService 1.0.91 (md5sum 6a6a26f71ae622164e7aaac954d5d022) ITSMStats 1.0.91 (md5sum c15d2d6b97deb4c16ed52ed267c2498e) ITSMTicket 1.0.91 (md5sum dac6d92a9565709f23771033689ff546) LinkObject2 1.0.91 (md5sum c0565ed0f32c0455b36dc923922f48f3) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF